IDEX Help centre

Getting started

• First steps with your card
• How fingerprint matching on the card works
• Security and privacy architecture at a glance
• The card lifecycle from delivery to daily use
• Fingerprint enrolment options
• Rolling out cards across your organisation

See all 7 articles

Physical access and DESFire

• Supported door readers
• Integrating with your access management system

Fingerprint enrolment

• Tips for a successful enrolment
• Re-enrol or delete a fingerprint

Digital sign-in and FIDO2

• What FIDO2 sign-in gives you
• Supported services
• Signing in with the card
• Test your card's FIDO2 function
• Platform support for sign-in
• Smartcard readers for Windows

Troubleshooting and card management

• The phone cannot see the card
• The card PIN
• The card will not enrol
• FIDO2 registration fails
• FIDO2 sign-in fails on test websites
• Forgotten PIN or too many wrong attempts

See all 8 articles

Ordering and partners

• Ordering cards
• Card models and configuration
• For distributors and partners